Shipping policy
🚚 Shipping & Fulfillment
Prepared With Care. Delivered With Integrity.
At Stellaris, every order represents intention.
From checkout to delivery, we focus on precision, protection, and transparency — ensuring your experience feels seamless from beginning to end.
Below is everything you need to know about how we handle your order.
🕒 Order Preparation
Orders are processed within 3–5 business days.
During this time, your item is:
• Carefully quality-checked
• Thoughtfully packaged for safe transit
• Prepared for reliable shipment
We never rush fulfillment — because what you receive should reflect our highest standards.
🌍 Estimated Delivery Times
🇺🇸 United States
• Shipped via trusted carriers such as USPS or FedEx
• Estimated arrival: 15–20 business days after dispatch
🌎 International Orders
• Estimated arrival: 15–30 business days, depending on location and local courier services
Please note: Delivery times may vary due to customs processing, weather conditions, peak seasons, or global shipping factors beyond our control.
🔎 Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking details.
You may also visit our Track Your Order page at any time for live shipment updates.
✏️ Order Changes & Cancellations
If you need to make changes, please contact us within 24 hours of placing your order.
📧 stellaris@gmail.com
To help us respond quickly, please use one of these subject lines:
• “Cancel My Order”
• “Address Update Request”
Kindly note: Once an order has been dispatched, changes or cancellations cannot be made.
🚪 Delivery Attempts & Returned Packages
Most carriers attempt delivery up to two times.
If a package is returned due to failed delivery attempts:
• Re-shipping fees may apply
• We will contact you before arranging a new shipment
To avoid delays, please ensure your shipping details are accurate and someone is available to receive the parcel.
💫 Damaged or Incorrect Items
If your order arrives damaged or incorrect, we will resolve it promptly.
Please email us with:
• Your order number
• Clear photos showing the issue
Once verified, we will arrange a complimentary replacement as quickly as possible.
🤝 Our Commitment to You
Your satisfaction and trust mean everything to us.
If you have questions or need clarification at any point, our team is here to support you.
📧 Stellaris@gmail.com
⏱ We aim to respond within 24 hours