FAQs
π Shipping & Delivery
Thoughtfully Prepared. Carefully Delivered.
At Stellaris, every order carries meaning.
Thatβs why fulfillment is never rushed β itβs handled with precision, intention, and respect from the moment you place your order to the moment it reaches your door.
π Order Preparation
Orders are processed within 3β5 business days.
During this time, each piece is:
β’ Carefully inspected for quality assurance
β’ Securely packaged to protect during transit
β’ Prepared to arrive beautifully presented
We believe what you receive should feel as considered as the moment you chose it.
π Delivery Timeframes
πΊπΈ United States
β’ Shipped via trusted carriers such as USPS or FedEx
β’ Estimated arrival: 15β20 business days after processing
π International Orders
β’ Estimated arrival: 15β30 business days, depending on destination and local courier services
Please note: delivery timelines may vary due to customs procedures, weather conditions, seasonal demand, or global logistics factors beyond our control.
π Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking information.
You may also visit our Track Your Order page at any time for real-time updates.
βοΈ Order Changes & Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of purchase.
β’ To cancel: Email with the subject line βCancel My Orderβ
β’ To update shipping details: Contact us within 24 hours (changes cannot be made after dispatch)
πͺ Delivery Attempts
Most carriers attempt delivery up to two times.
To avoid delays or returns, we recommend ensuring someone is available at the delivery address during the expected timeframe.
π« Damaged or Incorrect Items
If your order arrives damaged or incorrect, we will make it right.
Please email us with:
β’ Your order number
β’ Clear photos of the issue
Once verified, we will arrange a replacement promptly β at no additional cost to you.
π€ Our Commitment
Your trust matters deeply to us.
If you have any questions or concerns, weβre here to help.
π§ support@stellaris.com
β³ We aim to respond within 24 hours